Return & Refund Policy

Last Updated: [01/22/2026]

Thank you for using SellwayBD. We strive to ensure customer satisfaction. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted.

1. Return Eligibility

Products may be eligible for return if:

• The product is damaged, defective, or incorrect
• The product is unused and in original packaging
• The return request is made within [3–7 days] of delivery

SellwayBD reserves the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products (caused by the customer)
• Products without original packaging
• Personal care or hygiene items
• Clearance or final sale items

3. Return Process

To request a return:

1. Contact our support team at [Insert Email/Phone]
2. Provide order details and reason for return
3. Wait for confirmation and return instructions

Do not send products back without approval.

4. Refund Policy

• Refunds are processed after the returned product is received and inspected
• Approved refunds will be issued via:
  • bKash / Nagad / Bank Transfer / Original Payment Method
• Refund processing time: [3–10 business days]

5. Exchange Policy

• Exchanges are allowed only for defective or wrong products
• Exchange requests must be made within the return period
• Availability of replacement depends on stock

6. Delivery Charges

• Delivery charges are non-refundable
• For valid returns (damaged/wrong product), SellwayBD may cover return shipping cost
• For other cases, the customer/reseller may bear the return cost

7. Reseller Responsibility

Resellers must:

• Clearly communicate product details to customers
• Verify order accuracy before confirmation
• Assist customers in the return process

8. Cancellation Policy

• Orders can be canceled before shipment
• Once shipped, cancellation is not possible

9. Supplier-Based Policy

Since SellwayBD works with third-party suppliers, return decisions may depend on supplier policies in some cases.

10. Contact Us

For return or refund requests, contact:

Email: [sellwaybd.info@gmail.com]
Phone: [01345299254]
Website: [www.sellwaybd.com]